Frequently Asked Questions

Here are some of the commonly asked questions by our customers, in case you have any doubts, please feel free to use WhatsApp chat to get in touch with our support team. 

Question To shop at, do I have to register? If yes, why?

You need to register at so that we can enhance your shopping experience every time you visit us. We keep you updated on your orders and refunds through email.

You can also opt for Guest Checkout.

Question Do I need to give my email ID and mobile number for registration?

Yes, we will ask you for the details so that we can have your purchase delivered to you at your doorstep.

Question Do I need to pay for registration?

It is absolutely FREE and you only pay for your purchases.

Question I forgot my password, what do I do?

Simply generate a new password by clicking on “Forgot Password” option at log in page. An email with link to generate a new password will be sent to your registered Email Id. We also give you an option to checkout as a Guest.

Question How do I know my size?

We have provided size chart for each and every category which can be used for making a purchase. It will give you an approximate idea what will fit you.

Question Is there a limit to the quantity that I can order?

We do not want to restrict you from shopping at your favourite online fashion store and thus there are no restrictions on quantity that you can order.

Question My order is placed. What happens next?

You will receive a CONFIRMATION email. We will try to dispatch your order within 24 to 48 hours from our warehouse and will keep you informed at every step. You can also track your order through a tracking link provided by our courier partner via email. It sometimes takes up to 24 hours for the tracking to be updated after an order is handed over to the delivery service provider.

Question What happens if the merchandise added to cart goes out of stock?

If a product goes out of stock while adding it to your shopping cart or after you have added to your cart, you will not be updated immediately but will be informed in the next 2 days and the order will be cancelled. You will not be able to place order with out-of-stock product/s.

Question Can I cancel an order?

No, you cannot cancel the order once placed. However, we give you an option to confirm for your Cash on Delivery Orders via OTP. If the OTP is not entered within 5 minutes, your order will be cancelled.

Question What happens if I am not available when you deliver the merchandise?

For all online Orders our delivery service providers will make three attempts to deliver before the product will be returned to our warehouse. After this it may be re-dispatched as per customer’s request.

In case of Cash on Delivery Order, the Delivery Service provider normally calls before making delivery attempt. If customer is not present when our delivery service provider attempts to deliver the order, three more attempts are made automatically and after that product is returned to our warehouse.

Question How can I track my order?

You will receive a tracking link via email through our Delivery Service Provider as soon as your order is shipped.

Question What is the validity of a promotional voucher?

These vouchers are limited-time promotions and their validity will be specified accordingly.