Frequently Asked Questions
Here are some of the commonly asked questions by our customers, in case you have any doubts, please feel free to use WhatsApp chat to get in touch with our support team.
You need to register at burlingtons.in so that we can enhance your shopping experience every time you visit us. We keep you updated on your orders and refunds through email.
You can also opt for Guest Checkout.
Yes, we will ask you for the details so that we can have your purchase delivered to you at your doorstep.
It is absolutely FREE and you only pay for your purchases.
Simply generate a new password by clicking on “Forgot Password” option at log in page. An email with link to generate a new password will be sent to your registered Email Id. We also give you an option to checkout as a Guest.
We have provided size chart for each and every category which can be used for making a purchase. It will give you an approximate idea what will fit you.
We do not want to restrict you from shopping at your favourite online fashion store and thus there are no restrictions on quantity that you can order.
You will receive a CONFIRMATION email. We will try to dispatch your order within 24 to 48 hours from our warehouse and will keep you informed at every step. You can also track your order through a tracking link provided by our courier partner via email. It sometimes takes up to 24 hours for the tracking to be updated after an order is handed over to the delivery service provider.
If a product goes out of stock while adding it to your shopping cart or after you have added to your cart, you will not be updated immediately but will be informed in the next 2 days and the order will be cancelled. You will not be able to place order with out-of-stock product/s.
No, you cannot cancel the order once placed. However, we give you an option to confirm for your Cash on Delivery Orders via OTP. If the OTP is not entered within 5 minutes, your order will be cancelled.
For all online Orders our delivery service providers will make three attempts to deliver before the product will be returned to our warehouse. After this it may be re-dispatched as per customer’s request.
In case of Cash on Delivery Order, the Delivery Service provider normally calls before making delivery attempt. If customer is not present when our delivery service provider attempts to deliver the order, three more attempts are made automatically and after that product is returned to our warehouse.
You will receive a tracking link via email through our Delivery Service Provider as soon as your order is shipped.
These vouchers are limited-time promotions and their validity will be specified accordingly.