1. DELIVERIES
    • Should we find ourselves unable to execute your selection within the 10 day global delivery schedule, or agreed delivery dates, we will intimate you prior to dispatching your order for a confirmation.
    • Our delivery schedules do not include timing for goods held up in customs for clearance, or delays created by the client in compliance to pay the customs duty’s & excise or receipt of the package.
    • Our delivery schedules do not include delays caused by any form of natural calamities.
  2. OUR PRICING
    • Our MRP, prices for national orders are inclusive of VAT where applicable & the delivery charges.
    • our MRP, prices for INTERNATIONAL orders are inclusive of the delivery charges.
  3. GIFT VOUCHERS
    • Gift vouchers are valid for 60 days from date of issue.
    • Collection of a gift voucher may be done in singular transaction.
    • gift voucher reimbursement are only given to the original applicant in the form of the gift voucher its self. no cash refunds.
    • any gift voucher claim exceeding the value of the gift voucher will be charged in addition to the recipient.
  4. GIFT ITEMS
    • Should the recipient not fill in the required measurement / size requirement in time, we can not guarantee the availability of the selected item.
    • Should the receiver have missed an item being gifted by not filling in the size or not liking the item being gifted & would like to exchange the item for any other item they must let us know at the time of intimation, prior to dispatch so we can convert the item into a gift voucher for the same value.
    • Collection of a gift item may be done in a singular transaction.
    • Any rejects, returns & refunds on gift items can only be done in the form of conversion of the value into a gift voucher to the original applicant for the gift. no cash refunds.
  5. EXCHANGE OF PRODUCT
    • The exchange of a product is valid only within 14 days of receipt of purchase.
    • Please insure to retain the original invoice / gift receipt for the same & insure the article is un used & in their original condition with the original tags in place & intact.
    • The expense for Returning of an item will be born solely at the clients expense including the original amount for customs duty’s & excise, where applicable.
    • No exchange of products brought under special discount promotions.
    • No cash refunds, our products may be exchanged or converted into gift vouchers taken at the original MRP value this process requires 7 days notice to process.
  6. QUALITY OF OUR PRODUCTS
    • As our apparel & textiles due to their unique artisan crafted nature the fabrics, weaves, labour & techniques, may differ from each other, and hence there may be slight variations in the nature of quality, size or color & this is a part of their beauty & wealth of the product.
    • Please refer. to our wash care / dry clean instructions provided with each item.
  7. TERMS
    • We reserve the right to change the terms & conditions at our discretion.
    • All disputes are subject to jurisdiction of courts at Mumbai India only.