• On placing of your order, you will receive an email containing a summary of the order and also the estimated delivery time to your location.
    • Our delivery schedules do not include timing for goods held up in customs for clearance, or delays created by the client in compliance to pay the customs duty’s & excise or receipt of the package.
    • Our delivery schedules do not include delays caused by any form of natural calamities.
    • Our MRP prices for National orders are inclusive of GST where applicable & the delivery charges.
    • Our MRP for International orders are not inclusive of the delivery charges.
    • Gift vouchers are valid for one year from date of issue.
    • Collection of a gift voucher may be done in singular transaction.
    • Gift voucher reimbursement are only given to the original applicant in the form of the gift voucher its self. no cash refunds.
    • Any gift voucher claim exceeding the value of the gift voucher will be charged in addition to the recipient.
    • Should the recipient not fill in the required measurement / size requirement in time, we can not guarantee the availability of the selected item.
    • Should the receiver have missed an item being gifted by not filling in the size or not liking the item being gifted & would like to exchange the item for any other item they must let us know at the time of intimation, prior to dispatch so we can convert the item into a gift voucher for the same value.
    • Collection of a gift item may be done in a singular transaction.
    • Any rejects, returns & refunds on gift items can only be done in the form of conversion of the value into a gift voucher to the original applicant for the gift. no cash refunds.
    • Your mobile number / email id is your unique membership number and it is not transferable.
    • The points earned through a transaction can be redeemed only in the subsequent transactions.
    • Burlingtons’TM reserves the right to revise/withdraw any of the benefits/facilities pertaining to Loyalty Program membership, as well as the terms and conditions governing the program at its sole discretion, at any time without prior intimation to the members.
    • Each Burlingtons’TM membership point equals INR 0.5 when redeemed. The validity of the points earned on purchases is one year only.
    • Redemption of points can be done on full price merchandise only.
    • Redemption can be done only by presenting the validation code sent to your registered mobile number while billing.
    • The member will need to be physically present at the store for redeeming the loyalty points offline.
    • The member shall be responsible for providing and updating his/her mobile number / email id at the time of enrolment and subsequently.
    • Loyalty points once spent against a purchase invoice can’t be re-credited or reversed.
    • Items purchased under promotional discount sales are not returnable or exchangeable or refundable.
    • Items purchased under promotional discount sales do not contribute to your earning of loyalty points.
    • You may however redeem your earned loyalty points with these products if you so choose.
    • The exchange of a product is valid only within 14 days of receipt of purchase.
    • Please insure to retain the original invoice / gift receipt for the same & insure the article is un used & in their original condition with the original tags in place & intact.
    • The expense for Returning of an item will be born solely at the clients expense including the original amount for customs duty’s & excise, where applicable.
    • No exchange of products brought under special discount promotions.
    • No refund or return , our products may be exchanged for size change only.
    • As our apparel & textiles due to their unique artisan crafted nature the fabrics, weaves, labour & techniques, may differ from each other, and hence there may be slight variations in the nature of quality, size or color & this is a part of their beauty & wealth of the product.
    • Please refer. to our wash care / dry clean instructions provided with each item.
  9. TERMS
    • We reserve the right to change the terms & conditions at our discretion.
    • All disputes are subject to jurisdiction of courts at Mumbai India only.